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Why Good Candidates Fail: Beware the “Dummies Guide to Hiring”
Everyone has an Achilles heel. No one is a perfect match. Circumstances change. Coworkers and team members change. Competitors change. We all reach a point that takes us out of or beyond our comfort zone and natural talent. What was once a perfect match becomes a bit...
Employee Turnover Too High?
Are you troubled by high employee turnover? Attracting too many unqualified applicants? Wasting time interviewing high risk candidates? Listen to The High Cost of a Bad Hire - Ira S. Wolfe, Recruiting and Hiring Top Talent According to a 2013 Gallup survey about 70%...
6 Steps to Hiring Employees with Exceptional Customer Service Skills
Companies engage customers and develop loyalty by hiring and retaining employees with the right customer service skills and attitudes. To accomplish this, managers need to identify the customer service skills, values and attitudes that the best performing employees...
Tips for Hiring Employees with Integrity
How do you interview for integrity? That’s a question Tom Foster asked in a recent post. His reply: “You can interview for anything that you can connect to behavior.” The first step in the process seems obvious. How does a person who has integrity behave? Describing...
The Right Applicant Tracking System Leaves No Stone Unturned
The right applicant tracking system (ATS) provides so much more value than just automating the process of collecting applications and storing resumes for future use. While these two features might be attractive enough to some companies, they barely scratch the surface...
For Exceptional Customer Service Hire The Right Employee
Customer service is a way of life, from the visit to your website to the first phone call to the appearance of the invoice and convenience of payment. Here's how to make exceptional customer service is your brand. Extreme excellence in customer relations is also not...
The HR Year in Review: “Twas two weeks before New Year”
Twas two weeks before New Year and all through the place, Each manager was asking "Where will we find our next ace?" Technology grew this year at a numbing pace, Forcing many companies to automate, heating up the job skills race. Productivity improved while employee...
Why Use Dual Scale Performance Appraisals
The Dual Scale performance appraisal is rarely used but offers a significant improvement to single scale employee evaluation. Single-Scale performance appraisals can lead to misinterpretation of feedback to employees. They offer a look at one “gap.” For example,...
The Problem with The Annual Performance Review and 3 Mistakes Managers Make
Call them performance appraisals, employee reviews, or annual evaluations … the truth is that most employees dread receiving them almost as much as managers hate giving them. That fact is, the performance management system in most organizations is broken. Many...
60 Percent of Millennials Leave Jobs Within 3 Years
Some 87% of companies reported it costs between $15,000 and $25,000 to replace each Millennial employee they lose, according to "The Cost of Millennial Retention" survey of hundreds of HR professionals conducted by Millennial Branding, a Gen Y research and consulting...
