Our Blog
Halo Effect: 4 Conditions To Avoid During Employee Evaluations
The termination and subsequent replacement of any employee is painful. And the retention of an under-performing manager, especially a senior manager, is like self-inflicting a wound. There is never a good time and it is always more expensive. Everything we do anymore...
7 Lessons Learned about Sales Personality Fit & Cognitive Skills
Sharon is Randy's manager. Randy is a nice young man. He's a good father, devoted husband, and hard-working employee. Randy is completing his second year with the company. Sharon really likes Randy and wrote off his first lackluster year to inexperience. But Randy was...
5 Step Checklist to Select and Prioritize Training
The Peter Principle still lives, and folks promoted beyond their level of competence continue to feed turnover and dampen morale. So? Is there a tactic to save the valuable employee who's become a less than shimmering manager. Here are the rules. A little more than...
Bottom Line Losses Tied to Bungling Managers
It's well documented that a manager has more impact upon the retention of an employee than any other individual or any benefits has within an organization. In fact, survey after survey confirms that employees leave more jobs due to the ineffectiveness of a manager...
3 Steps to Screen Faster, Hire Smarter
There are three steps that companies can take to screen faster and hire smarter, according to this new white paper. To read more about this white paper in this article published on Fox News Small Business Center. Download the 3 Steps to Screen Faster, Hire Smarter...
Steps To Improving Retention and Managerial Competency
Former employees give a lot of reasons for quitting. Unfortunately one thing nearly always stands out: a poor relationship with his or her immediate supervisor. Frontline supervisors, often chosen for their productivity or longevity rather than management skills, lack...
Why Good Candidates Fail: Beware the “Dummies Guide to Hiring”
Everyone has an Achilles heel. No one is a perfect match. Circumstances change. Coworkers and team members change. Competitors change. We all reach a point that takes us out of or beyond our comfort zone and natural talent. What was once a perfect match becomes a bit...
Employee Turnover Too High?
Are you troubled by high employee turnover? Attracting too many unqualified applicants? Wasting time interviewing high risk candidates? Listen to The High Cost of a Bad Hire - Ira S. Wolfe, Recruiting and Hiring Top Talent According to a 2013 Gallup survey about 70%...
6 Steps to Hiring Employees with Exceptional Customer Service Skills
Companies engage customers and develop loyalty by hiring and retaining employees with the right customer service skills and attitudes. To accomplish this, managers need to identify the customer service skills, values and attitudes that the best performing employees...
Tips for Hiring Employees with Integrity
How do you interview for integrity? That’s a question Tom Foster asked in a recent post. His reply: “You can interview for anything that you can connect to behavior.” The first step in the process seems obvious. How does a person who has integrity behave? Describing...
