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Hiring Right Takes More Than Just Good Job Fit
The problem of hiring right the first time has not yet been solved. Most companies still use a hiring process based on high-volume attraction and a quasi-scientific process for weeding out the weak, with the hope that a few good people remain at the end. Reliance on...
4 Criteria to Use Pre-Employment Testing Responsibly
Psychometric measurement is the basis for the safe and predictive use of pre-employment testing. Any tool associated with the job fit appraisal of an individual is considered an assessment by the U.S. Department of Labor and the Equal Employment Opportunity...
Effective Performance Management Begins with Self-awareness
How does a business start to improve the feedback it gives and receives? It begins with self-awareness. Self-awareness goes well beyond just taking a DISC or Myers-Brigg Type assessment. Yes, these tools are a means to the end. Too many organizations unfortunately...
Managers vs. Leaders
By Ken Blanchard and Drea Zigarmi You may think of the words “manager” and “leader” as two concepts representing opposite ends of a continuum. The term manager typifies the more structured, controlled, analytical, orderly, and rule-oriented end of the continuum. The...
How DISC Styles Learn
Each D-I-S-C Style learns differently. D Behavioral StyleThe High D Style wants to see the schedule and agenda for what he/she is going to be asked to learn. This style has a preconceived mindset about nearly any topic or issue. This means that his/her...
Five Lessons Learned From Bad Customer Service
In today's world where most businesses tend to make excuses or ignore their customers, I'm pleased to say at least one Hard Rock Cafe manager differentiated himself following a bad experience at one of the chain's restaurants. This incident offers many important...
Disconnect between Giving and Receiving Employee Feedback Leads to 4 Outcomes
It's Fall again. That means football season has begun....and employee performance reviews are starting to chill the air between employers and employees. But football affords an excellent analogy about how effective employee feedback is supposed to work. The...
Employee Interview Fails the Pre-Employment Test
For some reason, many managers and human resources professionals feel employee interview screening is safe and personality tests are risky. Little do they know that the EEOC (Equal Employment Opportunity Commission) and other laws protecting employees require that the...
Big 5 Personality Factors For Pre-Employment Test Success
The "Big 5" personality factors used for employee screening represent five personality dimensions used to assess job applicants and employees. The theory based on the Big Five factors is called the Five Factor Model (FFM). This model first emerged in the 199os as a...
Personality Tests Detect What Makes Salespeople Tick
What is it that differentiates the top producing salespeople from the ones that go through life working very hard to eek out a paycheck? Is it sales knowledge? Is it experience? Or is it personality? With over 16 million people employed in sales and sales-related...
