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Cut the Confusion: Pre-Employment Test Validity and Reliability
Two of the most important factors that determine if a pre-employment test is “legal” to use are validity and reliability. And there is no shortage of confusion about what they mean and do. So let’s start there. Validity refers to the accuracy of a measure. A measure...
General Mental Abilities Explained
What most managers mean when they talk about "smart employees" is general abilities or cognitive skills. General abilities suggests how quickly and how accurately an individual thinks logically and sequentially through formulas, reads and comprehends, thinks on his...
5 Steps to Screening, Sorting, and Qualifying Candidates
With few exceptions, screening candidates has become a major problem for companies these days. An oversupply of unemployed candidates and unhappy workers seeking employment or better jobs is clogging up inboxes and bogging down productivity. The deluge of resumes, or...
3 Rules Every Manager Needs To Know About Employee Motivation
Some motivational researchers refer to employee motivators as values or attitudes. There is a quality in the words “values” and “attitude” that suggests right and wrong. That presents a challenge because people like to assign a moral outlook when discussing values,...
Serious Gap In Leadership Effectiveness Exists
A serious gap in leadership effectiveness exists, according to a just released survey by Aon Hewitt. While participants from the 1,328 employers nationwide found that leaders play a vital role in meeting business goals (56 percent), meeting profitability targets (56...
C-Store and Restaurant Employee Turnover On The Rise
Employee turnover rates among C-store workers will be slightly higher this year compared to a year ago according to the just released Convenience Store News 2011 HR & Labor Study. Turnover is nothing new to convenience store retailers. Historically high employee...
The Biggest Customer Service Lie Ever Told
I knew it was bad. I feel it nearly every time I walk into a store, visit a restaurant, or call for technical support. Customer service is horrible despite businesses reminding me “that your call (or visit) is very important to us.” What B.S. that is. Apparently I’m...
7 Reasons Why Employees Fail
If you ask 100 managers to explain why employees fail, you will likely get at least different 101 answers. But once you remove all the smoke, mirrors, theories, and old wives tales, there are really only seven reasons. Lack of Technical Skills/Knowledge. Everywhere...
Honesty and integrity Pre Employment Tests Don’t Lie
Would you hire a candidate if he agreed with the following statements during the interview? I am usually satisfied with work that is "good enough.” It is not necessary to do more than enough work to get by. My anger frightens other people. Sometime you have to lie a...
Four Employee Performance Excuses You Should Never Invoke
How ready are your managers to face new challenges they’ve never faced before? This is a just-in-time world. Everything we do anymore needs to be done yesterday. To compound the complexity, managers who are often promoted into their positions as a result of technical...
