Our Blog
The Biggest Customer Service Lie Ever Told
I knew it was bad. I feel it nearly every time I walk into a store, visit a restaurant, or call for technical support. Customer service is horrible despite businesses reminding me “that your call (or visit) is very important to us.” What B.S. that is. Apparently I’m...
7 Reasons Why Employees Fail
If you ask 100 managers to explain why employees fail, you will likely get at least different 101 answers. But once you remove all the smoke, mirrors, theories, and old wives tales, there are really only seven reasons. Lack of Technical Skills/Knowledge. Everywhere...
Honesty and integrity Pre Employment Tests Don’t Lie
Would you hire a candidate if he agreed with the following statements during the interview? I am usually satisfied with work that is "good enough.” It is not necessary to do more than enough work to get by. My anger frightens other people. Sometime you have to lie a...
Four Employee Performance Excuses You Should Never Invoke
How ready are your managers to face new challenges they’ve never faced before? This is a just-in-time world. Everything we do anymore needs to be done yesterday. To compound the complexity, managers who are often promoted into their positions as a result of technical...
Understanding DISC Powers DynaTech Team’s Improvement
The word of the year at DynaTech is “improvement.” It’s not glitzy, fancy, or catchy. It doesn’t grab you with the intensity of the 1980s and 1990s buzz word “kaizen,” which by the way means “improvement” in Japanese. But it’s a word that every employee...
7-Steps To Conduct An Effective Behavioral Interview
Up until recently many employees were hired and promoted based on a simple theory: past performance is a good predictor of future performance. Hiring or promoting on past performance continues to work if the environment in which the employee is expected to perform...
5 Tips for Hiring Salespeople Who Produce Quick Results
Much to the dismay of many employers, getting new salespeople productive quickly doesn’t start after you him them. Incentives and training are important facets of meeting and exceeding quotas and goals consistently. But getting a salesperson to perform well right out...
Three Keys to Improved Sales Performance
Today's Post is Provided by Guest Author: Tom Connellan Sales managers today are facing a challenge: To boost the performance of sales teams who, fighting for every dollar, feel increasingly discouraged, dispirited, and not fully engaged in their jobs. Today I want to...
Only 37% of “Best Salespeople” Are Effective? Here’s Why!
According to an article published in this month’s Harvard Business Review, CEOs are spending more money on their sales forces but getting the same old results. Only one in three working salespeople is considered to be “consistently effective.” Unfortunately I wasn’t...
Did Good Customer Service Skills Save Carnival Cruise Lines?
No doubt we will continue to be regaled with tales of good and bad customer service experiences from the passengers on the ill fated Carnival Cruise ship Splendor. For those of you who might not know, this 113,000 ton floating city lost power one day out of port last...
