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Poor Interviewing Skills Cause Hiring Mistakes
We left off last week with Michael, our motor-mouth manager, doing all the talking during an interview for a key position. To re-read Part 1, click here. In response to last week's column, I did receive several emails in response to my challenge of "can you top...
Manager Interviewing Skills Cause Hiring Mistakes
Last week a client asked me to be an observer in a series of job interviews. These interviews were for new positions on a new service line. The margin of error for hiring mistakes was zero to none. In other words, one wrong hire and the whole project could go up in...
Excuses, Excuses, and More Customer Service Excuses
You've likely been on the receiving end of one or more of these bad customer service excuses: "My computer is down." "We're short-handed" "I'm all by myself." "The salesperson didn't give me the right information" "I've been off work. Please bear with me." "I'm...
3 Characteristics Top Performers Must Have
Ask a dozen people to describe the most important characteristics and competencies of the ‘right’ or ‘best’ employee for a job and you’ll often get at least 12 different answers. Most managers agree that the right employee must be honest, reliable, and motivated;...
How to Hire Employees with Good Customer Service Skills
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you'll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service skills can...
Discover Six Employee Motivators That Drive Employee Engagement
Recruiting employees with the right skills is hard enough. But hiring job applicants without understanding their fit into your company culture is a recipe for poor employee motivation and low employee engagement. To assess good company culture...
Master Good Interviewing Skills in 2 Easy Steps
Your ability to hire the right employees is only as strong as your interviewing skills. That's why your interview question skills need to be up to snuff if you're going to compete effectively in the war for talent. Job candidates get all kinds of advice about how to...
Applicant Tracking System: Faster Screening, Higher Productivity
It is no longer a secret that companies get dozens of resumes and cover letters for every job they post. It is also common knowledge that after a while, all those resumes form a stack so high that recruiters and hiring managers get lost in the paperwork. What you...
General Mental Ability Tests Improve Hiring Decisions
Today's jobs are more complex than ever. Most workers aren't doing just one thing anymore; they're solving problems, managing projects, and finding creative ways to improve their companies' operations and performance. A candidate might say he has experience in these...
Which is Better: Employee Screening vs. Job Selection Assessments?
Employee testing is becoming commonplace in the workplace. More and more employers are using or considering the use of employee screening and selection assessments to help them ensure they hire or promote the right fit. But this increased popularity raises the level...
