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Effective Leadership Banks More on Testing for Emotional Intelligence
Without a strong, emotionally intelligent leader, personal and professional failure is much more likely to occur than is accomplishment. Effective leadership depends on the so-called "soft skills" that a leader possesses. But soft leadership skills are anything but...
Ask These 6 Questions Before Selecting Employee Assessment Tests
I tried one of those DISC-type instruments and the report really seemed to describe me pretty well. Doesn't that mean the test is a good one? Not necessarily. All personality tests do what they say to some degree. The question for you is whether the information is...
Answers to 9 FAQs About Pre-Employment Personality Testing
That is clearly not true. In fact, proper use of good assessments can provide the most effective documentation of objective and nondiscriminatory hiring practices. Most legal issues occur when those instruments are used inconsistently or improperly. It is...
3 Good and Bad Things About Using an Applicant Tracking System for a Small Business
3 Good and Bad Things about Applicant Tracking Systems It’s easier than ever for small business to upgrade their recruiting process. Technology has improved and costs for applicant tracking software have dropped. To fill open positions quickly and maintain or raise...
Aptitude Tests Help Fit Applicants to Right Jobs
Comparing employees to square pegs and round holes seems to be a bit cold-hearted. But the message behind that image is the key to hiring the right person. People aren’t pegs, of course, but some people simply fit into a job slot better than others, because of their...
5 Steps to Improve Manager Interviewing Skills
Job matching, a combination of a behavioral interview combined with appropriate behavioral, personality, and ability testing increases the odds of hiring success to a whopping 87 percent. In terms of dollars invested in hiring the right employee, job matching saves...
Poor Interviewing Skills Cause Hiring Mistakes
We left off last week with Michael, our motor-mouth manager, doing all the talking during an interview for a key position. To re-read Part 1, click here. In response to last week's column, I did receive several emails in response to my challenge of "can you top...
Manager Interviewing Skills Cause Hiring Mistakes
Last week a client asked me to be an observer in a series of job interviews. These interviews were for new positions on a new service line. The margin of error for hiring mistakes was zero to none. In other words, one wrong hire and the whole project could go up in...
Excuses, Excuses, and More Customer Service Excuses
You've likely been on the receiving end of one or more of these bad customer service excuses: "My computer is down." "We're short-handed" "I'm all by myself." "The salesperson didn't give me the right information" "I've been off work. Please bear with me." "I'm...
3 Characteristics Top Performers Must Have
Ask a dozen people to describe the most important characteristics and competencies of the ‘right’ or ‘best’ employee for a job and you’ll often get at least 12 different answers. Most managers agree that the right employee must be honest, reliable, and motivated;...
