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3 Biggest 360 Degree Evaluation Mistakes – and What to Do about Them
While multi-rater feedback has its distinct advantages, it also can be a disaster if not planned and implemented carefully. The most common mistake managers make is believing that multi-rater feedback is a replacement for the annual review. That's wrong, wrong, wrong....
5 Common Mistakes to Avoid When Documenting Employee Performance
Getting managers to complete employee performance appraisals is one of the most nerve-wracking things human resource professionals have to do. But that’s just the tip of the iceberg. An even bigger headache is getting managers to actually document performance and...
360 Degree Feedback: Better Than The Annual Performance Review?
Ask any manager what he or she just hates to do and very likely you'll hear "performance reviews." The traditional once-a-year performance review (if employees are lucky to get that), are not only dreaded but ineffective too. Studies consistently show that nearly...
Interview Questions to Avoid When Screening Job Applicants
When interviewing job applicants, you want to find the most qualified person for the position. But there are limits to what questions you're allowed to ask. Federal (EEO, ADA, for example) and state laws prohibit you from posing interview questions that explicitly...
What is the difference between DISC and other personality tests?
Without exaggeration I hear clients, prospects, and even consultants lump DISC and personality tests together every day when discussing pre employment tests. In some respects that is like comparing apples to oranges, peaches to bananas and so on. In other words, there...
Answers to the Most Common Questions About Pre-Employment Tests
Wouldn't it be nice to give a single test to job candidates that could instantly gauge the lack of reliability, honesty, aptitude, and social skills? What would it look like? What questions would it ask? These are just a few of the questions I am commonly asked....
Four Reasons Why Every Business Needs a Competency Model
In the 1970's David McClelland, a renowned Harvard professor and an expert in motivation and achievement, directed research to explore the ingredients of superb job performance and in 1973 published "Testing for Competence Rather than Intelligence". In this paper "he...
Case Study: The Rise and Fall of a High Potential Manager
It was just 3 or maybe 4 years ago that Randy applied for a manager's position at your company. He interviewed brilliantly. He demonstrated intelligence, resourcefulness and an ability to innovate. He displayed a quick wit and a dazzling ability to charm you and...
Why Your DIY Pre-Employment Test May Not Be Legal
Every employer wants employees who have a positive attitude and will stay on the job so they often follow the hire-for-attitude, train-for-skills approach to staffing. To identify candidates with the right fit, many employers administer employment tests - including...
Good Customer Service Begins with DISC Testing for Employees
There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens. Why? Good customer service starts with the customer service representative. But not every employee hired to manage customer dissatisfaction is suited to the...
