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Why the Golden Rule is Bad for Good Customer Service!
Many of you have lived your lives according to the Golden Rule - "Do unto others as you would have them do unto you." Translation: Treat others as YOU like to be treated." But as Dr. Phil often asks his guests, "how's that working for you?" Probably not as good or as...
A Personality Test for Retirement Success?
Can your personality affect how you prepare for retirement? Personality traits are often linked to job performance and used in identifying candidates who are the best fit for a job. But a recent research papers seems to have correlated specific personality traits to...
Case Study: How Leadership Assessment Tests Can Predict the Rise and Fall of a High-Potential Superstar
Bob Smith (name changed) had been the darling of senior management and board of directors (BOD). Bob is the CFO of an up and coming professional services firm. The firm has done exceptionally well and he had in part been credited for its success to date....
Is It Possible to Accurately Test Candidates for Accuracy?
Do a quick search through job classified ads and it is very likely that accuracy (often veiled as "detail orientation") will show up as a required skill or trait in at least half of the jobs. The subsequent question then becomes: how can hiring managers accurately...
What Differences Make a Difference When Sizing Up Sales Talent?
Every business is different. Even companies selling the same products or services differ in strategy, culture and even geography. Who can argue that selling to customers in New York City is different than selling the very same product in Manhattan, Kansas. The "right"...
Are Your Managers Ready and Capable of Innovation?
Innovation is not something you do at will. Innovation is often associated with the light bulb that is switched on suddenly to energize a business and jump start growth. To the contrary, innovation describes a company culture, a philosophy. Innovation is not something...
4 Factors to Consider When Evaluating Employee Job Skills
Retaining employees with outdated job skills is like holding onto a painfully slow and inefficient computer because it still works. Just a few weeks ago, I emptied my garage and office of over a dozen CPUs, printers, monitors. The cargo area, back seat, passenger...
4 Criticial Dimensions of Job Fit
How do you hire a top performer? Just click a few keys and hundreds if not thousands of tips, techniques, and theories pop up in a quick search of the Internet. But when all is said and done, you can boil the most effective systems down to one of two methodologies:...
The Definition of Work Is Changing – Many Workers Lack the Mojo!
Employers, workers, and politicians need to come to grip with reality - the definition of work is changing. The theme of denial about joblessness is no longer effective. In fact, it’s destructive. Creating new jobs that match the skills levels of the unemployed is...
3 Things You Need to Know About Conflict Before Building Effective Teams
I am called frequently by managers about building effective teams. When I ask what is prompting this investment in "team building," the manager usually responds with something like "we'd like to improve communication and work together better." Despite my love for...
