Our Blog
Good Employee Selection Takes More Than Hiring A Warm Body
Nearly 15 years ago, I created CriteriaOne® - The Whole Person Approach to Employee Selection. It received a trademark shortly thereafter. The concept behind CriteriaOne® was that it took more than one assessment to evaluate the job fit and potential for a candidate...
Good Customer Skills Soothe Customer Rage
Hiring people with good customer service skills may be more important than companies assume. Ensuring customer questions and problems don't evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate...
Leadership Competencies: Senior Management Out of Sync
During a recent consulting project, we were asked to identify the leadership competencies required to lead a fast growing and successful organization. The project was the first phase of a succession planning initiative. Using our leadership assessment competency...
Why Managers Get Employee Motivation Wrong!
How do you measure employee motivation? How do you know if an employee is motivated enough ... or too much? Which motivations positively affect performance, safety, and stress? Is it possible that some motivations provide short term rewards but adversely affect...
What to Do When A Job Applicant Lies on a Pre Employment Test
How do you handle the candidate who lies on his pre employment test? How do you treat an applicant who does not complete the application properly, perhaps leaving out some information because they didn't feel like filling it out? Would you ask him to try again, or...
4 Interview Question Rules To Improve Hiring Success
A favorite interview tactic for many hiring and HR managers is to use interview questions from companies with the most successful recruiting and hiring strategies. Using interview questions from the best companies is a great idea … except that it’s like trying to...
Pre Employment Tests Help Avoid Hiring Remorse
You’ve likely had occasion after purchasing something to have buyer’s remorse. The same thing happens in business. Managers have buyer’s remorse all the time. Fortunately pre employments tests can help avoid regret and ensure the candidate you interview is the same...
3 Tips for Dealing with Conflict at Work
Conflict is not a four-letter word. But that's not the opinion or first reaction by most people. They cringe at the mere mention of it. They get defensive as if conflict is a reflection on their skill as a manager or their performance as an employee. It seems that...
How Management Can Improve Performance Reviews
Annual performance reviews are under attack. Some experts even boast that employee performance appraisals are dead. But whether you support them or abhor them, one thing seems to gather common ground – the performance review process needs to be improved. Many...
4 Types of Candidates You Might Interview
By now you probably know that recruiting the ideal candidate for your business takes more than a heart-stopping resumé and a few glowing references. That’s because the “right fit” is like Mom’s favorite recipe. You just can’t seem to re-create that “secret sauce” no...
