Our Blog
Good Manners Can Sometimes Interfere with Employee Performance
We often think about manners as either good or bad etiquette. You know - the Emily Post sort of stuff. But that is barely scratching the surface when it comes to evaluating employee performance. A good place to start is with a definition of etiquette. Etiquette is...
Employee Motivation: Beware the Employee Who Gives 110%!
Q: What does the “engaged, happy, productive, efficient” employee have in common with the “disengaged, grouchy, counter-productive, inefficient one” one? A: Motivation Yes, you read that right – motivation! How can that be you’re likely asking? Let me explain. Have...
Don’t You Just Hate Pre Employment Tests?
For many job seekers, pre employment tests seem to be just one more hurdle to jump on the road to getting hired. It seems that many candidates feel the "test" is the only thing stopping them from collecting a paycheck. That's an inaccurate perception - or at least one...
People Are NOT A Company’s Most Important Asset!
Yes, you read that right. People are not a company’s most important asset! Despite the popularity of the over-played and over-used corporate euphemism “people are our most important asset,” it’s a lie. It’s not the body count that is an asset. The real asset is the...
The Absurdity of the Annual Performance Review
The annual performance review has a big bulls-eye on it. Nearly every day I receive an alert, newsletter, or magazine criticizing and critiquing its ineffectiveness. Despite the near unanimous agreement on the importance of giving employee’s feedback, the...
What is Quality of Motivation?
What is quality of motivation? The premise is quite simple. In fact, it generally creates that “aha” moment where you find yourself asking, “why didn’t I know this before?” The element of adding quality to motivation is pure genius. Let’s start with what...
Good Employee Selection Takes More Than Hiring A Warm Body
Nearly 15 years ago, I created CriteriaOne® - The Whole Person Approach to Employee Selection. It received a trademark shortly thereafter. The concept behind CriteriaOne® was that it took more than one assessment to evaluate the job fit and potential for a candidate...
Good Customer Skills Soothe Customer Rage
Hiring people with good customer service skills may be more important than companies assume. Ensuring customer questions and problems don't evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate...
Leadership Competencies: Senior Management Out of Sync
During a recent consulting project, we were asked to identify the leadership competencies required to lead a fast growing and successful organization. The project was the first phase of a succession planning initiative. Using our leadership assessment competency...
Why Managers Get Employee Motivation Wrong!
How do you measure employee motivation? How do you know if an employee is motivated enough ... or too much? Which motivations positively affect performance, safety, and stress? Is it possible that some motivations provide short term rewards but adversely affect...
