The Rise (and Fall) of “Trophy” Workers

We have all seen them. We might have even made fun of them. They “hover” over their kids, protecting them from the many horrible harsh realities of life – like losing a baseball game, getting a “C” for average work, or even being disciplined by a teacher or boss for bad behavior or poor performance.  […]

The Weakness Behind Discover Your Strengths

Recruiting and retaining talent is the highest priority in many companies. Discovering employee strengths is a popular strategy. Why wouldn’t management want to know if a candidate or employee had “the ability to consistently provide near-perfect performance in a specific activity?” (That by the way is the definition of strength according to Gallup.) As a […]

OverReliance on Discover Your Strengths Blinds Managers | Part 2

In my last post I pointed out how ignoring your weaknesses was a flaw in the strategy to discover your strengths. Even Gallup admits that its research has been distorted. Let’s now move on to the second reason why relying on strengths alone is a path that may lead to performance disappointment, dispassion, and missed […]

Are Workplace Personality Tests Fair?

Despite decades of research, validation, and business case studies, the mere mention of using personality tests in the workplace seems to spark controversy.  Lawyers, government agencies, social advocacy groups, job applicants, and even human resource professionals dive into the discussion with a passion. And in what seems to be an almost annual ritual, The Wall […]

Self-Motivation or Raw Talent: Which is Better?

Self-motivation is one of the employee traits sought by most managers. Just take a quick review of help wanted ads and job descriptions and large majority include some mention of it. It’s also one of the most challenging qualities to define and prove. Anyone can say they possess this skill but many employees falter when […]

Culture fit? There’s an App for that!

Culture fit is very often the determining factor on whether an employee stays at a job long-term. With one out of two workers quitting before 18 months, managers could use some help. Despite years of urging hiring managers and HR professionals to focus employee selection on cultural and team fit, many hiring decisions still ignore […]

How to Hire Employees Who Don’t Need A Kick in the Butt

Frustrated with hiring employees who only seem to be motivated when you kick them in the butt? You are not alone! Last night, I overheard a waiter sharing with guests at the next table that he really wanted to be an architect but he wasn’t very good with math. “My brother got all the math […]

Good Customer Skills Soothe Customer Rage

Hiring people with good customer service skills may be more important than companies assume.  Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate against a company if their customer service needs are not met. Other examples of consumers striking […]

How Motivated Employees Acquire Work Deficiency Syndrome

Typically new hires are motivated employees.  They arrive at the workplace with a positive attitude and lots of energy and ambition. But even the most skilled employee lacks some competence while he or she learns new systems and attempts to integrate into company culture.  But what happens after the first few weeks or months on […]

Halo Effect: 4 Conditions To Avoid During Employee Evaluations

The termination and subsequent replacement of any employee is painful. And the retention of an under-performing manager, especially a senior manager, is like self-inflicting a wound. There is never a good time and it is always more expensive. Everything we do anymore needs to be done yesterday. The problem solving requirements for managers today are […]

VUCA: Are Your Leadership Skills Growing Obsolete?

Institutions and nation states are now facing inevitable and even predictable, change. But they lack the leadership, flexibility and imagination to adapt. It’s not that their current leaders and pipeline are not smart enough or don’t recognize what’s happening. It’s just that the speed of change is simply overwhelming them. Welcome to the new world […]

7 Deadly Sins of Leadership: Tests to Avoid Hiring Bully Leaders

Passion, confidence, ambition, creativity, focus – these are all highly desirable attributes of any successful leader. But like almost every quality that people possess, when overextended our strengths can become weaknesses. And with just a glance through Wall Street Journal, Forbes, Fortune or a host of other business magazines and journals and you will surely […]

The ABC’s of DISC – What Energizes and De-Energizes Employees

I’ve recently published several posts about how DISC influences individual preferences toward customer service, learning, and even delivering performance reviews. While I received several comments and emails about the content in the articles, a majority of readers inquired about more information about the DISC model and DISC profile tests. I realized I might have put the cart […]

8 Questions You Must Ask Before Hiring Your Next Salesperson

When it comes to assessing a candidate’s fit for sales, one size definitely does not fit all. Traits like assertiveness, criticism tolerance (ability to take a no), and resilience may be important to “get past the gatekeeper” and “close the sale.”  But selling complex products or differentiating a company’s services from its competitors require consultative and relationship […]

Past Performance Is Out, What is a Credible Hiring Test?

For decades and maybe even centuries, past performance has been a reasonably good predictor of future performance.  It still is if … the job is repetitive and routine.  Unfortunately that limits its use to primarily low-skill-low-pay. But since our world is changing faster than ever before,  job responsibilities and therefore the skills to do the […]

Moody Managers Bad for Performance Reviews?

Shhh! Do you hear those painful cries and sighs emanating from behind company walls?  Those aren’t from the goblins and witches but employees and managers. The reason: It’s annual performance review time! As if the mere mention performance reviews isn’t enough to set off a passionate debate over their value, recent research on how moods […]

Success Performance Solutions Partners Opens Assessment Center with Georgia Employers’ Association

Success Performance Solutions has announced a new relationship with Georgia Employers’ Association (GEA). As part of the agreement, Success Performance Solutions (SPS) established an employee assessment center for GEA members. In addition to offering members its best-in-class pre-employment testing and leadership assessments, GEA members will receive discounts ranging from 5% to 25%. A recent survey […]

The High Cost of Low Employee Integrity | Workplace Ethics

Theft, lying, chronic absenteeism, drug use, workplace disruptions — these are just a few consequences of hiring unethical employees. Employees who behave badly take a significant toll on today’s organizations in terms of turnover costs, workplace efficiency, profitability, and more. Integrity plays a crucial role in the makeup of a good employee. However, low integrity candidates are difficult to […]

Managers Can Learn From NFL Draft: Why High Potentials “Fumble”

Why do so many high-profile, high potential candidates and employees “drop the ball” when it is their time to shine?  Hiring managers can learn a lot from the NFL. Many managers find it a mystery why so many high potential candidates and employees fail. It shouldn’t be. Multiple studies have shown that the road to […]

The Biggest Motivation Mistake Managers Make

What’s the biggest motivation mistake managers (and parents and teachers make?) It starts with 3 little words – “do your best.” These three little words are supposed to inspire you, to encourage you, to propel you on to greatness. The problem is that “doing your best” doesn’t help improve performance. It’s a lousy motivator. For […]