Self-Motivation or Raw Talent: Which is Better?

Self-motivation is one of the employee traits sought by most managers. Just take a quick review of help wanted ads and job descriptions and large majority include some mention of it. It’s also one of the most challenging qualities to define and prove. Anyone can say they possess this skill but many employees falter when […]

Culture fit? There’s an App for that!

Culture fit is very often the determining factor on whether an employee stays at a job long-term. With one out of two workers quitting before 18 months, managers could use some help. Despite years of urging hiring managers and HR professionals to focus employee selection on cultural and team fit, many hiring decisions still ignore […]

How to Hire Employees Who Don’t Need A Kick in the Butt

Frustrated with hiring employees who only seem to be motivated when you kick them in the butt? You are not alone! Last night, I overheard a waiter sharing with guests at the next table that he really wanted to be an architect but he wasn’t very good with math. “My brother got all the math […]

Good Customer Skills Soothe Customer Rage

Hiring people with good customer service skills may be more important than companies assume.  Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate against a company if their customer service needs are not met. Other examples of consumers striking […]

How Motivated Employees Acquire Work Deficiency Syndrome

Typically new hires are motivated employees.  They arrive at the workplace with a positive attitude and lots of energy and ambition. But even the most skilled employee lacks some competence while he or she learns new systems and attempts to integrate into company culture.  But what happens after the first few weeks or months on […]

Halo Effect: 4 Conditions To Avoid During Employee Evaluations

The termination and subsequent replacement of any employee is painful. And the retention of an under-performing manager, especially a senior manager, is like self-inflicting a wound. There is never a good time and it is always more expensive. Everything we do anymore needs to be done yesterday. The problem solving requirements for managers today are […]

VUCA: Are Your Leadership Skills Growing Obsolete?

Institutions and nation states are now facing inevitable and even predictable, change. But they lack the leadership, flexibility and imagination to adapt. It’s not that their current leaders and pipeline are not smart enough or don’t recognize what’s happening. It’s just that the speed of change is simply overwhelming them. Welcome to the new world […]

7 Deadly Sins of Leadership: Tests to Avoid Hiring Bully Leaders

Passion, confidence, ambition, creativity, focus – these are all highly desirable attributes of any successful leader. But like almost every quality that people possess, when overextended our strengths can become weaknesses. And with just a glance through Wall Street Journal, Forbes, Fortune or a host of other business magazines and journals and you will surely […]

The ABC’s of DISC – What Energizes and De-Energizes Employees

I’ve recently published several posts about how DISC influences individual preferences toward customer service, learning, and even delivering performance reviews. While I received several comments and emails about the content in the articles, a majority of readers inquired about more information about the DISC model and DISC profile tests. I realized I might have put the cart […]

8 Questions You Must Ask Before Hiring Your Next Salesperson

When it comes to assessing a candidate’s fit for sales, one size definitely does not fit all. Traits like assertiveness, criticism tolerance (ability to take a no), and resilience may be important to “get past the gatekeeper” and “close the sale.”  But selling complex products or differentiating a company’s services from its competitors require consultative and relationship […]

The Biggest Motivation Mistake Managers Make

What’s the biggest motivation mistake managers (and parents and teachers make?) It starts with 3 little words – “do your best.” These three little words are supposed to inspire you, to encourage you, to propel you on to greatness. The problem is that “doing your best” doesn’t help improve performance. It’s a lousy motivator. For […]

Company Culture | Why Do So Many Recently Hired Top Performers Fizzle?

How important is company culture when it comes to hiring success? Part of the answer comes from a study published in the Harvard Business Journal. The authors investigated why so many top performers that move from company to company often perform more like comets than stars. These star performers were once blazing successes but faded […]

Why High Potential Employees Fail to Make the Effort

If you believe that past performance is a good predictor of future success, think again. Recent research has all but debunked the popular hiring model suggesting that success in the past can be replicated in the future based on innate talent (personality tests, cognitive abilities, education, and experience.) If past performance is not a reliable […]

Share Your Story! Has a Bad Company Culture Turned You Away?

Many employers are struggling to find qualified workers. An oppressive company culture may be turning away skilled workers and qualified applicants.  I’m seeking your help. If you’ve  been the victim of a bad company culture or negative co-workers and bosses, please share your story. See below for more details Jane started a new job a […]

Innovation – The Secret Sauce of Creativity and Risk Taking

Some people think innovation is for geniuses.  It’s not. It does however require a basic understanding of creativity and risk taking…  and a desire to shape the future rather than be shaped by it. Events don’t write our future.  It’s our response to those events that determines our future.  Every action we take has the ability […]

Pre Employment Tests – Employers Love’m, Candidates Hate’m

For many job seekers, pre employment tests seem to be just one more hurdle to jump on the road to getting hired. It seems that many candidates feel the “test” is the only thing stopping them from collecting a paycheck. That’s an inaccurate perception – or at least one that shouldn’t be true. When used […]