How to Hire Employees Who Don’t Need A Kick in the Butt

Frustrated with hiring employees who only seem to be motivated when you kick them in the butt? You are not alone! Last night, I overheard a waiter sharing with guests at the next table that he really wanted to be an architect but he wasn’t very good with math. “My brother got all the math […]

The Absurdity of the Annual Performance Review

The annual performance review has a big bulls-eye on it. Nearly every day I receive an alert, newsletter, or magazine criticizing and critiquing its ineffectiveness. Despite the near unanimous agreement on the importance of giving employee’s feedback, the implementation of employee appraisals verges on absurdity. At the core of the absurdity lies the issue that […]

Good Customer Skills Soothe Customer Rage

Hiring people with good customer service skills may be more important than companies assume.  Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate against a company if their customer service needs are not met. Other examples of consumers striking […]

How Motivated Employees Acquire Work Deficiency Syndrome

Typically new hires are motivated employees.  They arrive at the workplace with a positive attitude and lots of energy and ambition. But even the most skilled employee lacks some competence while he or she learns new systems and attempts to integrate into company culture.  But what happens after the first few weeks or months on […]

Halo Effect: 4 Conditions To Avoid During Employee Evaluations

The termination and subsequent replacement of any employee is painful. And the retention of an under-performing manager, especially a senior manager, is like self-inflicting a wound. There is never a good time and it is always more expensive. Everything we do anymore needs to be done yesterday. The problem solving requirements for managers today are […]

VUCA: Are Your Leadership Skills Growing Obsolete?

Institutions and nation states are now facing inevitable and even predictable, change. But they lack the leadership, flexibility and imagination to adapt. It’s not that their current leaders and pipeline are not smart enough or don’t recognize what’s happening. It’s just that the speed of change is simply overwhelming them. Welcome to the new world […]

7 Deadly Sins of Leadership: Tests to Avoid Hiring Bully Leaders

Passion, confidence, ambition, creativity, focus – these are all highly desirable attributes of any successful leader. But like almost every quality that people possess, when overextended our strengths can become weaknesses. And with just a glance through Wall Street Journal, Forbes, Fortune or a host of other business magazines and journals and you will surely […]

The ABC’s of DISC – What Energizes and De-Energizes Employees

I’ve recently published several posts about how DISC influences individual preferences toward customer service, learning, and even delivering performance reviews. While I received several comments and emails about the content in the articles, a majority of readers inquired about more information about the DISC model and DISC profile tests. I realized I might have put the cart […]

8 Questions You Must Ask Before Hiring Your Next Salesperson

When it comes to assessing a candidate’s fit for sales, one size definitely does not fit all. Traits like assertiveness, criticism tolerance (ability to take a no), and resilience may be important to “get past the gatekeeper” and “close the sale.”  But selling complex products or differentiating a company’s services from its competitors require consultative and relationship […]

Innovation – The Secret Sauce of Creativity and Risk Taking

Some people think innovation is for geniuses.  It’s not. It does however require a basic understanding of creativity and risk taking…  and a desire to shape the future rather than be shaped by it. Events don’t write our future.  It’s our response to those events that determines our future.  Every action we take has the ability […]

Pre Employment Tests – Employers Love’m, Candidates Hate’m

For many job seekers, pre employment tests seem to be just one more hurdle to jump on the road to getting hired. It seems that many candidates feel the “test” is the only thing stopping them from collecting a paycheck. That’s an inaccurate perception – or at least one that shouldn’t be true. When used […]

8 Essential Tips for Recruiting More Qualified Job Candidates

From the number of calls I receive and reports I read, attracting enough qualified applicants is not getting easier.  Here’s 8 essential tips for attracting more qualified workers.  Stop recruiting like it’s still 1970.  It’s 2014 -act like it. You are doing business in a new time and place. With few exceptions, most businesses are […]

Good Manners Can Sometimes Interfere with Employee Performance

We often think about manners as either good or bad etiquette. You know – the Emily Post sort of stuff. But that is barely scratching the surface when it comes to evaluating employee performance. A good place to start is with a definition of etiquette. Etiquette is defined as a code of behavior that delineates […]

Employee Motivation: Beware the Employee Who Gives 110%!

Q: What does the “engaged, happy, productive, efficient” employee have in common with the “disengaged, grouchy, counter-productive, inefficient one” one?  A: Motivation Yes, you read that right – motivation!  How can that be you’re likely asking? Let me explain.  Have you ever heard or spoken the phrase: we want people who are willing to give […]

People Are NOT A Company’s Most Important Asset!

Yes, you read that right. People are not a company’s most important asset! Despite the popularity of the over-played and over-used corporate euphemism “people are our most important asset,” it’s a lie. It’s not the body count that is an asset. The real asset is the results produced by the people working. It is the […]