by Ira Wolfe | Jan 27, 2014 | Hiring Process
Companies engage customers and develop loyalty by hiring and retaining employees with the right customer service skills and attitudes. To accomplish this, managers need to identify the customer service skills, values and attitudes that the best performing employees...
by Ira Wolfe | Aug 26, 2013 | Career Development, Future of Work, HR Articles, In The News
120 Million Workers Need Retraining, Less Than 1/2 CEOs Are Prepared Take Our 30-Second Survey | Is Your Job in Jeopardy? This should be enough to scare the SHIFT out of you!The imperative for this change is imminent. What once was declared a “war for talent” has...
by Ira Wolfe | Aug 15, 2013 | Leadership
Institutions and nation states are now facing inevitable and even predictable, change. But they lack the leadership, flexibility and imagination to adapt. It’s not that their current leaders and pipeline are not smart enough or don’t recognize what’s happening. It’s...
by Ira Wolfe | Feb 17, 2013 | Hiring Process
Retaining employees with outdated job skills is like holding onto a painfully slow and inefficient computer because it still works. Just a few weeks ago, I emptied my garage and office of over a dozen CPUs, printers, monitors. The cargo area, back seat, passenger...
by Ira Wolfe | Jan 29, 2013 | HR Articles, Leadership
Employers, workers, and politicians need to come to grip with reality – the definition of work is changing. The theme of denial about joblessness is no longer effective. In fact, it’s destructive. Creating new jobs that match the skills levels of the unemployed...
