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How DISC Styles Learn
Each D-I-S-C Style learns differently. D Behavioral StyleThe High D Style wants to see the schedule and agenda for what he/she is going to be asked to learn. This style has a preconceived mindset about nearly any topic or issue. This means that his/her...
Five Lessons Learned From Bad Customer Service
In today's world where most businesses tend to make excuses or ignore their customers, I'm pleased to say at least one Hard Rock Cafe manager differentiated himself following a bad experience at one of the chain's restaurants. This incident offers many important...
Disconnect between Giving and Receiving Employee Feedback Leads to 4 Outcomes
It's Fall again. That means football season has begun....and employee performance reviews are starting to chill the air between employers and employees. But football affords an excellent analogy about how effective employee feedback is supposed to work. The...
Employee Interview Fails the Pre-Employment Test
For some reason, many managers and human resources professionals feel employee interview screening is safe and personality tests are risky. Little do they know that the EEOC (Equal Employment Opportunity Commission) and other laws protecting employees require that the...
Big 5 Personality Factors For Pre-Employment Test Success
The "Big 5" personality factors used for employee screening represent five personality dimensions used to assess job applicants and employees. The theory based on the Big Five factors is called the Five Factor Model (FFM). This model first emerged in the 199os as a...
Personality Tests Detect What Makes Salespeople Tick
What is it that differentiates the top producing salespeople from the ones that go through life working very hard to eek out a paycheck? Is it sales knowledge? Is it experience? Or is it personality? With over 16 million people employed in sales and sales-related...
Honesty Best Policy When Appraising Employee Performance
The first and most important ingredient in managing performance is honesty. In order for a performance appraisal to have any benefit at all, managers and employees must be honest with each other and the process. Managers must candidly address not only the perceived...
4 Reasons Why Your DISC Style Might Bias Performance Reviews
Performance reviews, one of the most disliked managerial responsibilities, are difficult enough to do without personal bias getting in the way. The DISC behavioral profile is an excellent tool to help managers understand how their personal preferences might cloud...
Understanding DISC in the Workplace
Every day while driving we are faced with a decision – to hit the gas or step on the brake when the green light turns to yellow. Likewise each April we are required to file our tax returns. And every April 15 hundreds of thousands of people rush to the post office...
Benefits of Using Pre-employment Testing
If you’ve ever hired someone who turned out to be a poor fit for the job, you know there is more to choosing an employee than meets the eye. Resumes can’t always be trusted to tell the whole story, and a good interview doesn’t indicate if the candidate can really do...
