Pre Employment Testing for Call Centers
Recruit Faster. Hire Smarter. Retain Longer.
Pre employment testing for call centers helps identify high potential contact center agents and customer service representatives. Whether you are expanding your on-site call center workforce due to a surge in calls from the pandemic or find yourself shifting from a corporate setting to work-from-home, our call center tests are is a must-have tool to reduce time-to-hire, reduce turnover and attrition and identify top-performing, reliable workers. In today’s ultra fast-shifting world, you must be able to assess job applicants quickly, accurately, and affordably. Success Performance Solutions call center skill and personality assessment tests can help.
Our two most popular systems include eSkill and Elite Assessment System. eSkill assesses technical and administrative skills while Elite is best for behavioral, attitude, and cognitive fit.
Elite Assessment System
This popular pre-employment system includes two off-the-shelf profiles: Call Center Service and Call Center Sales. Service is focused on customer service and inbound traffic, while Sales is focused on sales and outbound calls. They can be combined into one test too. In addition to the off-the-shelf profiles, you can use the Elite library of 170+ validated scales to customize any call center test.
ELITE CALL CENTER SERVICE PROFILE
Customer Relations measures the degree to which the individual is friendly, people-oriented and exhibits excellent interpersonal skills when interacting with customers. This characteristic is important for all call center jobs that involve interacting with customers.
Stress Management measures the degree to which the individual is likely to demonstrate patience and calmness during times of conflict and pressure at work. This characteristic is appropriate for most call center jobs. Team Player measures the degree to which the individual is likely to cooperate in all
aspects of his/her work relationships including working in harmony with others to achieve a common goal. This characteristic is important for call center jobs requiring
interaction and cooperation among coworkers.
Willingness to Help measures the degree to which the individual is service-oriented and is likely to go out of his/her way to help customers. This characteristic is important for all call center-related jobs that involve interacting with customers.
This is an untimed, online test and takes approximately 10-12 minutes to complete.
ELITE CALL CENTER SALES PROFILE
Achievement Drive measures the degree to which the individual is motivated, has a strong desire to meet his/her sales goals and has a desire to be the best.
Assertiveness measures the degree to which the individual can lead a conversation, is able to maintain control of the interaction. Enjoys taking a leadership role.
Positive Attitude measures the degree to which the individual has a positive outlook and can bounce back from negative outcomes quickly. Is open to change and is flexible.
Reliability measures the degree to which the individual can be counted on to get the job done, is organized, punctual and dependable.
Self Confidence measures the degree to which the individual believes in self, is not bothered by rejection and is confident in his/her decision making.
Service Ability measures the degree to which the individual is service oriented and enjoys socializing and helping others with a smile.
This is an untimed, online test and takes approximately 12-15 minutes to complete.
To learn more about Elite, click here. To schedule a demo or contact us, click below.
eSKILL CALL CENTER SKILL TESTS
Our eSkill test library includes inbound and outbound call center simulation tests as well as other basic office and administrative skill tests.
Call Center Skill Tests You Can Use
Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.
Standard Subject-Based Tests: Includes tests covering Microsoft Office® Simulations Skills, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills. Quickly customize tests of any length and combination of subjects.
Customize From Over 600 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects like Attention to Detail, Data Checking, Chat Simulation, E-Mail Etiquette, and Multitasking Simulation, etc.
Upload Your Own Content: You can easily create Call Center skills assessment tests using your content and questions with the eSkill Author and customize tests of any length with questions that cover a variety of subjects.
Call Center test contains the following question types
Single best answer
Select all that apply
True/False
Audio Form-Fill Typing
Multi-tasking
Simulation
Chat Simulation
Why eSkill Tests for Contact Centers
Assess candidates in ONE test
Combine call center skills tests with simulations, voice & video.
Access ready-made tests for positions like call center manager, call center operator, customer service rep
Customize test details such as setting a time limit and level of difficulty
Upload your own content or combine with eSkills massive library of 600 subjects and 6,000 topics
Friendly candidate experience
Excellent support
LOOKING FOR A REMOTE WORKER PROFILE?
Make no mistake about it. The skills and personality traits that define an ideal remote worker profile differ from the job profile of employees who perform best “going to work.”
The number of remote workers has been on a rapid trajectory upward, doubling over the last 10 years. But it wasn’t always easy for companies to find the right person who could work away from the office. Not only do they have to make sure the candidate has the right skills for the job, but that he or she also has remote worker skills and mindset. Up to this point, a lot of hiring and telecommuting mistakes were made: the perfect candidate to work at your office might fail miserably working from home. The inability to assess remote worker fit may be a primary reason why so many managers were slow to adopt telecommuting as an option.
That’s why Success Performance Solutions is delighted to release the Remote Worker Profile. It includes 8 personality dimensions that differentiate top performing remote workers from under-performers. These 8 traits and attitudes were based on extensive research, conducted by its partner Psymetrics. Psymetrics then created a custom remote worker profile using its proprietary library of validated scales. The assessment is completed online and requires 10 minutes or less to complete. Results are delivered immediately to recruiters, HR, or hiring managers. Interpretation is easy too with easy to read results, expected job behaviors, suggested management strategies (should you hire the candidate) and recommended interview questions.
