Here’s something that restaurant owners can chew on – pre-employment tests for restaurant workers. In an industry so dependent upon delivering an exceptional guest experience each time, the competitive advantage goes to the business hiring the right people the first time. And yet less than 2 out of 10 restaurants use them. With the quit rate of employees within the restaurant and food services industry 2 to 3 times the rate of all other industries and turnover rates often exceeding 100 percent, pre-employment testing seems like a slam dunk.
Fixing employee turnover isn’t the only challenge facing restaurants owners and managers. No-shows, theft, and bad attitude plague many eating establishments. Success Performance Solutions offers online and affordable testing for customer service skills, work ethic, honesty, attitude, and safety.
Looking for your next generation of supervisors and managers? We can help here too by identifying and screening top talent with tests for every job from the dishwasher to the executive chef.
Success Performance Solutions’ pre employment tests for restaurants workers are essential hiring tools for your screening and selection toolbox. Whether you are hiring fast fast employees or casual and fine dining servers, a single restaurant worker can make the difference between a disgruntled one-time visitor and a life-time customer. Pre-employment tests will help you hire the right employee the first time. A bad hire doesn’t only waste time and money but often results in the loss of existing and future customers, especially if they trash you on social media.
Pre-employment tests for restaurant workers are available on our Elite, ASSESS, and eSkill employment testing software. Success Performance Solutions can help you screen candidates for the following management and associate level jobs:
|Busser||Assistant Restaurant Manager|
|Cashier||Sales and Business Development|
|This is just a partial listing.||If a job is not listed, call 800-803-4303.|
Each testing system offers several standard questionnaire and report versions. All questionnaires are delivered online and managers receive results in real-time. Elite and eSkill systems offer the opportunity to customize tests too allowing you to meet unique job and culture needs. Every test is validated, predictive, and complies with EEO. Account set-up is easy and training to use and interpret reports is minimal. Plus all clients of Success Performance Solutions receive unlimited phone and email support.
Elite Assessment System
The Elite employee assessments are ideal for every job in hospitality – from cook to general manager. Elite can test for personality fit, attitude, honesty & integrity, and general reasoning (cognitive testing). Each Elite report gives you at-a-glance graphical displays comparing candidates to other successful employees, easy to understand reports, management tips, and customized interview questions. A standard Elite restaurant pre-employment test report is available which assesses the following:
- Helping Disposition
- Rules Compliance
- Self Confidence
Additional tests are available for management and sales or customized reports can be created at no additional cost for every position, including servers, greeters, cashier, and cooks. Chat or call us at 800-803-4303 to request a list of the 100+ validated test scales you can use to build-your-test or to schedule a free demo. Click here to download a flyer about Elite.
Setting yourself apart from the competition starts at the top and ASSESS is the premier tool to evaluate the competency (and potential to excel) in restaurant management and sales. ASSESS can be used for pre-hire, promotion, and development. ASSESS includes online competency-based assessments for Restaurant Manager, Kitchen Manager, and Assistant Restaurant Managers. Click here to learn more.
While good personality fit and attitude are essential to delivering exceptional customer service, a smile and positive attitude may not be enough. Some technical or industry specific skills may be required. When it comes to pre-employment tests for hospitality those skills, you can’t beat eSkill. eSkill offers an extensive library of modular tests specific for hospitality staffing.
- Modular subjects such as Food & Beverage Serving test practical skills and measure real-world knowledge.
- Standard job-based tests like Event Coordinator or Food and Beverage Cashier are ready-made if you wish to use an eSkill standard test.
- Testing is also available for basic skills like typing, data entry, math, and the full suite of Microsoft Office software.
- Detailed reports provide skills-gap analysis and answer explanations useful for current employees as well as candidates.
- You can also combine any of eSkills subjects, topics, and questions into one assessment for any job.