by Ira Wolfe | Jan 23, 2014 | Employment Testing
How do you interview for integrity? That’s a question Tom Foster asked in a recent post. His reply: “You can interview for anything that you can connect to behavior.” The first step in the process seems obvious. How does a person who has integrity behave? Describing...
by Ira Wolfe | Jan 15, 2014 | Employment Testing
Customer service is a way of life, from the visit to your website to the first phone call to the appearance of the invoice and convenience of payment. Here’s how to make exceptional customer service is your brand. Extreme excellence in customer relations is also...
by Ira Wolfe | Sep 8, 2013 | Employment Testing
It’s simple! Most jobs today require typing skills, although the modern day description might be keyboarding skills. It may not seem like a big deal to employers, but the “hunt and peck” method of typing or some other variation used by many employees might be impeding...
by Ira Wolfe | Aug 12, 2013 | Employment Testing, Leadership
Behavioral interviews and leadership assessments are effective ways to expose potential blind spots, or as I tell clients – everyone has an Achilles Heel. Leadership assessment tests help identify the Achilles Heel before you hire or promote? Here are three tips to...
by Ira Wolfe | Aug 5, 2013 | Employment Testing, Leadership
How can organizations get a good picture of the individuals capable of leading others? Most decisions about frontline leadership promotion (more than 80 percent) are based on manager recommendations. According to DDI’s Global Leadership Forecast 2011, only one in...
by Ira Wolfe | Jul 31, 2013 | Employment Testing, Leadership
What does it take to hire effective leaders – or any new employee for that matter? Managers tend to be a bit myopic when filling front line manager positions. Senior management and HR seem to agree. In the DDI Finding the First Rung study, only 31 percent of HR...
