Good Customer Skills Soothe Customer Rage

Good Customer Skills Soothe Customer Rage

Hiring people with good customer service skills may be more important than companies assume.  Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will...

Pre Employment Tests Help Avoid Hiring Remorse

You’ve likely had occasion after purchasing something to have buyer’s remorse. The same thing happens in business. Managers have buyer’s remorse all the time.  Fortunately pre employments tests can help avoid regret and ensure the candidate you interview is the same...