Good Customer Service Skill Tests

“Don’t ever doubt in the customer service business the importance of people and their attitudes.”
Former Southwest Airlines CEO Herb Kelleher

Every business needs to be concerned with customer service.  Customer service excellence starts with a focus on people. To differentiate yourself from the competition, customer service skill tests help companies select applicants who have the right attitude, skills, and job fit.

Stop giving lip service to customer excellence. A recent survey revealed that 85 percent of consumers will retaliate against a company if their needs are not met… and nearly half will stop doing business with the company. Do something about meeting customer expectations with Success Performance Solutions customer service skills test and training aids.

Customer service skill testing is a solid investment with high ROI. Customer service skill tests help ensure that the new employee you hire has the knowledge and skills to do meet and exceed customer expectations. Using a customer service test will also allow you to identify gaps for training the incumbent workforce.

Success Performance Solutions offers several pre-employment customer service test systems to fit your company needs. We also have industry specific customer service testing for banking, call centers, retail, hospitality, and healthcare.

Click here to request more information about Customer Service Skill Tests or continue reading to view sample reports from our Elite and eSkill customer service skill test systems.

The Elite Customer Service Skill Test is one of the most popular pre-employment tests we offer. It assesses a candidate’s ability to engage in good service-oriented behaviors required to deliver an exceptional guest experience in under 15 minutes. This customer service test measures these four personality traits and employee attitudes that predict good customer service skills and behaviors:

  • Helping disposition
  • Flexibility
  • Team Player
  • Stress Management

Concerned about integrity, work ethic, dependability, safety too?  That’s no problem with Elite. We can easily customize a customer service skill test for your organization using one of our 100+ validated schedule. To learn more contact now.

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Each Elite Customer Service Skill Test report includes comparisons with top performers for each scales along with customer service interview questions and a job fit score. It is available for general customer service, banking, call centers, hospitality, health care, property management, retail, and more.

Getting started with Elite Pre-Employment Testing is as easy as 1-2-3. Just watch the video!

Download a sample Elite Customer Service Test report here.

eSkill testing assesses a candidate’s customer service orientation, adaptability, etiquette, listening skills, problem solving, communication skills, and teamwork. Learn more about our administrative, technical, and work skill testing software.

Download a eSkill Customer Service Skill Test Sample Report.