by Ira Wolfe | Apr 29, 2012 | Employment Testing
You’ve likely been on the receiving end of one or more of these bad customer service excuses: “My computer is down.” “We’re short-handed” “I’m all by myself.” “The salesperson didn’t give me the...
by Ira Wolfe | Apr 25, 2012 | Employment Testing
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service...
by Ira Wolfe | Apr 23, 2012 | Business Values & Motivators, Employee Motivation, Employment Testing
6 Employee Motivators That Drive Employee Engagement Recruiting employees with the right skills is hard enough. But hiring job applicants without understanding their fit into your company culture is a recipe for poor employee motivation and low employee engagement. ...
by Ira Wolfe | Apr 16, 2012 | Employment Testing
Today’s jobs are more complex than ever. Most workers aren’t doing just one thing anymore; they’re solving problems, managing projects, and finding creative ways to improve their companies’ operations and performance. A candidate might say he...
by Ira Wolfe | Apr 12, 2012 | Employment Testing
Critical thinkers look at issues with clear eyes and an open mind. They know which problems to focus on and use a cool, logical head to find the best way to solve them. They also can make good decisions quickly even when faced with ambiguity and paradox. Critical...
by Ira Wolfe | Apr 11, 2012 | Employment Testing
Customer service has long been considered a ‘soft skill’ by the corporate community. Unfortunately for employers, customer service skills are notoriously hard to teach to people without the right personality and/or motivation for direct customer interaction. With that...
