by Ira Wolfe | Apr 25, 2012 | Employment Testing
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service...
by Ira Wolfe | Apr 11, 2012 | Employment Testing
Customer service has long been considered a ‘soft skill’ by the corporate community. Unfortunately for employers, customer service skills are notoriously hard to teach to people without the right personality and/or motivation for direct customer interaction. With that...
by Ira Wolfe | Apr 9, 2012 | Employment Testing
Data Entry Skill Tests Most administrative jobs that require typing and data entry attract more applicants than you can possibly hire. Data entry skill tests help you identify the most qualified candidates fast. Many jobs require the ability to enter accurate,...
by Ira Wolfe | Jan 24, 2012 | Employment Testing
Neither Congress nor the Courts has said that pre-employment tests are illegal. They just say that any tests, inventories, or procedures used for selection must test for job-specific and job-related skills or traits. It’s also important to note that selection...
by Ira Wolfe | Nov 1, 2011 | Employment Testing
“Our attorney told us that pre employment tests are illegal to use.” If that is your logic and defense for sticking with the interview and resume as your primary screening tools for employee selection, it is time to get with the program. The job relatedness of...
