Take Innovating Seriously
Who Is Ben Bensaou, What is INSEAD?
What Is Blue Ocean Strategy?
When Bensaou first started assisting companies implementing Blue Ocean Strategies, he realized there needed to be an entire organization aligned around the concept. The idea “Built to Innovate” bridges the Blue Ocean Strategy concept and creating an innovating culture.
Host Ira S Wolfe described his “aha” moment after reading Built to Innovate. HR Tech is innovation. Many companies believe they’ll find the blue ocean with new technology because they confuse innovation (which every business can adopt) with innovating, which is more difficult to copy. Wolfe says, “HR Tech is simply applying a bandaid to a broken process, it’s not innovating.”
This sharp but subtle contrast between innovation and innovating struck Bensaou in the classroom. Talk about innovation created anxiety and fear. It struck a nerve with his students. Bensaou realized that converting innovation to innovating elicited a more positive response because it suggests learning, support and a process. The idea of innovating represents the Blue Ocean as a whole, while innovation is just the tip of an iceberg.
The Culture of Continuous Innovation
Innovation is often falsely assigned to technology companies, young entrepreneurs, and start ups which have the flexibility to put everything in the line. Bensaou suggests this simply isn’t true. His work history is laced with many established companies, sometimes a century old, that continue to innovate. He points to companies not typically associated with innovation, such as a cement, tire, or chemical company. They accomplish this by not trying to transform the entire business at once, but by innovating parts of the business. Bensaou likens this to “Doing your Homework” (Bensaou, 00:18:31) where you build the capabilities of innovation one building block at a time. “You can’t rely on the brilliance of your leader or delegate to a few R&D people…You have to create an innovating culture in spite of the fact that you don’t have a genius leader.”
Are there common obstacles that often hold a company back from creating an innovating engine? Bensaou emphasized the importance of valuing the role of middle management but why that alone isn’t enough. Creating an innovating engine requires company leadership to embrace a psychologically safe space where everyone, including the front line, can innovate.
What Companies Have Transformed Their Innovation Culture?
Bensaou quickly points to a company like Bayer Pharmaceutical Company, which has a rich, long history of scientific achievements. But it was not until as recently as 2014 that they realized they needed to implement an innovating engine to leverage the capability of the 100,000 employees they employ.
To get started, they started with the Board, created a trickle down effect down to their front lines. They selected 80 senior managers as innovation ambassadors to support the board. These ambassadors spent most of their time advocating, training and sponsoring middle managers on innovation. The next step was creating a support innovation structure by certifying 1,000 innovation coaches responsible for communicating the innovation to the front line workers. This led to the creation of an innovation platform called, “We Solve,” allowing anyone with a problem to post and share with the rest of the employees. At any given time there can be over 200 “challenges” and 40,000 people using the platform.
Even Bensaou was surprised by the results Bayer achieved. “Two-thirds of the best ideas come from a unit or a function different from where the challenge was generated.” (Bensaou, 00:26:17). “This is a fantastic example of how they got everyone in the organization to participate in the innovating space.”
3 Things People Need to Innovate
1) They need to feel that they are able.
2) They need to feel capable.
3. They need to feel motivated.
Key Innovation Influences
Cochran poetically compared this boss to a Yoda-like character due to his wisdom. He reaffirmed Bensaou’s sage-like story because of his own personal experiences. He states “You can quickly come up with ideas but if it’s not through the lens of who you are trying to help and support… then you can very quickly be off in left field.” (Cochran, 00:36:00). Bensaou states that while creating an innovating culture is a great first step, “you still need a set of tools whether it be Blue Ocean Strategy or Design Thinking.”