Has Remote Work Changed Communication?
What is Relationship Intelligence?
Piperno believes relationship intelligence is a missed opportunity for managers and businesses. It leverages an opportunity to better understand your co-workers and their personalities. He suggests, “We probably all experience conflict a little bit differently like when I’m feeling conflicted I get quiet… but you may be someone who looks after the welfare of the team first.” (Piperno, 00:13:42) How can a team better deal with conflict when team members don’t know how each individual might react? This is where relationship intelligence plays a vital role. It starts with Piperno using an assessment called the Strength Deployment Inventory. (You might be more familiar with a similar assessment called DISC.) But Piperno is quick to admit that the assessment isn’t the solution. It’s just a tool to ultimately get team members talking to one another.