by Ira Wolfe | May 2, 2012 | Employment Testing, Hiring Process
We left off last week with Michael, our motor-mouth manager, doing all the talking during an interview for a key position. To re-read Part 1, click here. In response to last week’s column, I did receive several emails in response to my challenge of “can...
by Ira Wolfe | Apr 30, 2012 | Employment Testing, Hiring Process
Last week a client asked me to be an observer in a series of job interviews. These interviews were for new positions on a new service line. The margin of error for hiring mistakes was zero to none. In other words, one wrong hire and the whole project could go up in...
by Ira Wolfe | Apr 29, 2012 | Employment Testing
You’ve likely been on the receiving end of one or more of these bad customer service excuses: “My computer is down.” “We’re short-handed” “I’m all by myself.” “The salesperson didn’t give me the...
by Ira Wolfe | Apr 25, 2012 | Employment Testing
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service...
by Ira Wolfe | Apr 23, 2012 | Business Values & Motivators, Employee Motivation, Employment Testing
6 Employee Motivators That Drive Employee Engagement Recruiting employees with the right skills is hard enough. But hiring job applicants without understanding their fit into your company culture is a recipe for poor employee motivation and low employee engagement. ...
by Ira Wolfe | Apr 16, 2012 | Employment Testing
Today’s jobs are more complex than ever. Most workers aren’t doing just one thing anymore; they’re solving problems, managing projects, and finding creative ways to improve their companies’ operations and performance. A candidate might say he...
