by Ira Wolfe | May 15, 2012 | DISC, Employment Testing
There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens. Why? Good customer service starts with the customer service representative. But not every employee hired to manage customer dissatisfaction is suited to the...
by Ira Wolfe | May 12, 2012 | Employment Testing, Leadership
Without a strong, emotionally intelligent leader, personal and professional failure is much more likely to occur than is accomplishment. Effective leadership depends on the so-called “soft skills” that a leader possesses. But soft leadership skills are...
by Ira Wolfe | May 10, 2012 | Employment Testing
I tried one of those DISC-type instruments and the report really seemed to describe me pretty well. Doesn’t that mean the test is a good one? Not necessarily. All personality tests do what they say to some degree. The question for you is whether the information...
by Ira Wolfe | May 9, 2012 | Employment Testing
I have heard that pre-employment personality testing is not legal. Is that true? That is clearly not true. In fact, proper use of good assessments can provide the most effective documentation of objective and nondiscriminatory hiring practices. Most legal issues occur...
by Ira Wolfe | May 6, 2012 | Employment Testing
Comparing employees to square pegs and round holes seems to be a bit cold-hearted. But the message behind that image is the key to hiring the right person. People aren’t pegs, of course, but some people simply fit into a job slot better than others, because of their...
by Ira Wolfe | May 3, 2012 | Employment Testing, Hiring Process
Job matching, a combination of a behavioral interview combined with appropriate behavioral, personality, and ability testing increases the odds of hiring success to a whopping 87 percent. In terms of dollars invested in hiring the right employee, job matching saves...
