Pre-Employment Screening Assessments for Call Center Hiring

Hire Top-Tier Talent For Your Call Center Through Our Pre-Employment Assessment Tests.

Call Center Hiring Success Performance Solutions

Screen Only the Best From Your Candidate Pool

Hiring qualified and reliable employees that fit into your company culture is difficult. Traditional interviews often pressure candidates to present an inaccurate version of themselves. At Success Performance Solutions, we use proven aptitude tests to identify ideal candidates. This not only speeds up the recruitment process but also helps assess employee traits that matter.

Whether you are expanding your call center workforce or are shifting from a corporate setting to a remote one, we can help. Get in touch with us today to learn more about our pre-employment assessment systems and see which one is best suited for your needs.
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Tailored To Your Needs

Our two most popular systems include eSkill and Elite Assessment System. eSkill assesses technical and administrative skills. Elite is best for behavioral, attitude, and cognitive fit.

Elite Assessment System

Our best-selling and most affordable pre-employment testing software. Elite consists of skills, personality, and character-based assessments customizable to your hiring needs. It targets two different types of call center skills: service and sales. Service tests focus on customer service and inbound traffic. Sales tests focus on sales and outbound calls.


eSkill Assessment System

Our user-friendly and affordable system includes inbound and outbound call center simulation tests as well as administrative, technical, and office-based duties testing. These include typing, data entry, and Office software. eSkill has ready-made tests for most call center positions available. They also have customizable tests that can be made using our variety of modular subjects or content of your own.

Accurate and Thorough

Our pre-employment call center assessment tests screen candidates not only for their skills but also for the best team fit. With us by your side, hiring managers have confidence in choosing employees that fit the whole package. The ideal candidate has both the appropriate skill set for the role along with the personality, character, and attitude to succeed in the long term.

Develop Future Leaders

Our employment assessment tools can help with employees’ professional development. We offer tests that assess emotional intelligence, business values, and career motivators. These can help employees reflect on professional strengths, goals, and key areas for improvement.

Hiring managers can look into an employee’s leadership potential, working style, and values. This can help them implement new ways of driving employee motivation.


Our pre-hiring assessment prices depend on many factors including the size of your business, volume of testing, how many candidates you anticipate testing, the type of testing,  and more. But the good news we can provide you testing on-demand (even for the small business) as well as unlimited use annual subscriptions. Get in touch with us for a free estimate of our services.

Schedule a Demo

Not sure if this is the right way to go? Contact us to schedule a complimentary demo so you have a better idea of how the process works. Work with us to make better hiring decisions that result in higher productivity and profitability for your call center.