Conflict is not a four-letter word. But that’s not the opinion or first reaction by most people. They cringe at the mere mention of it. They get defensive as if conflict is a reflection on their skill as a manager or their performance as an employee.
It seems that very few managers know how to respond positively to conflict, so conflict becomes a win-lose event. The most assertive and outspoken people drum out the more compliant and agreeable voices. The more excitable and restless serve as magnets for attention. But while assertiveness and excitability may steal the podium, these traits sometimes fuel the fire, not harness its energy.
Dealing with conflict can be simplified if you understand the three most common events. Click here to read more about the causes and catalysts of conflict and three management tips recommended by Ira S Wolfe for dealing with conflicts at work.