by Ira Wolfe | Sep 17, 2012 | Employment Testing
In today’s world where most businesses tend to make excuses or ignore their customers, I’m pleased to say at least one Hard Rock Cafe manager differentiated himself following a bad experience at one of the chain’s restaurants. This incident offers...
by Ira Wolfe | May 15, 2012 | DISC, Employment Testing
There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens. Why? Good customer service starts with the customer service representative. But not every employee hired to manage customer dissatisfaction is suited to the...
by Ira Wolfe | Apr 25, 2012 | Employment Testing
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service...
by Ira Wolfe | Apr 11, 2012 | Employment Testing
Customer service has long been considered a ‘soft skill’ by the corporate community. Unfortunately for employers, customer service skills are notoriously hard to teach to people without the right personality and/or motivation for direct customer interaction. With that...