by Ira Wolfe | Jul 13, 2016 | Employment Testing
A recent report projected that bank tellers have a 98% chance of being replaced by automation. Based on my most recent experience, I agree. What started as a simple banking transaction ended with me writing this article. It’s actually refreshing to walk into the bank...
by Ira Wolfe | Apr 5, 2014 | Employment Testing
Hiring people with good customer service skills may be more important than companies assume. Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will...
by Ira Wolfe | Jan 27, 2014 | Hiring Process
Companies engage customers and develop loyalty by hiring and retaining employees with the right customer service skills and attitudes. To accomplish this, managers need to identify the customer service skills, values and attitudes that the best performing employees...
by Ira Wolfe | Jan 15, 2014 | Employment Testing
Customer service is a way of life, from the visit to your website to the first phone call to the appearance of the invoice and convenience of payment. Here’s how to make exceptional customer service is your brand. Extreme excellence in customer relations is also...
by Ira Wolfe | May 2, 2013 | Employment Testing
Many of you have lived your lives according to the Golden Rule – “Do unto others as you would have them do unto you.” Translation: Treat others as YOU like to be treated.” But as Dr. Phil often asks his guests, “how’s that working...