Tags: customer service skills

Recruit faster, hire smarter.

Good Customer Skills Soothe Customer Rage

Good Customer Skills Soothe Customer Rage

Hiring people with good customer service skills may be more important than companies assume.  Ensuring customer questions and problems don’t evolve into customer rage can be prevented with a few simple steps. It turns out that 85 percent of consumers will retaliate against a company if their customer service needs are not met. Other examples of consumers striking […]

6 Steps to Hiring Employees with Exceptional Customer Service Skills

6 Steps to Hiring Employees with Exceptional Customer Service Skills

Companies engage customers and develop loyalty by hiring and retaining employees with the right customer service skills and attitudes. To accomplish this, managers need to identify the customer service skills, values and attitudes that the best performing employees bring to work and use to create that irresistible experience. Begin with these six steps: Identify what […]

Good Customer Service Begins with DISC Testing

Good Customer Service Begins with DISC Testing

There is a gaping chasm between what it takes to keep customers satisfied and loyal and what actually happens. Why? Good customer service starts with the customer service representative. But not every employee hired to manage customer dissatisfaction is suited to the task. The reasons for customer dissatisfaction are as varied as the people complaining. […]