Customer service excellence starts with a focus on people. To differentiate yourself from the competition, customer service skill tests help companies select applicants who have the right attitude, skills, and job fit.
Stop giving lip service to customer excellence. Do something about it with Success Performance Solutions customer service pre-employment skill and pre-employment tests and training aids.
“Don’t ever doubt in the customer service business the importance of people and their attitudes.” (Former Southwest Airlines CEO Herb Kelleher)
Click on the tabs below to view our different customer service test options.
Customer service skill testing is a solid investment with high ROI. Customer service skill tests help ensure that the new employees you hire have the skills to do the job and identify gaps for training in the incumbent workforce.
Download a sample eSkill customer service skill test.
Learn more about other administrative, software, and work skill tests.