by Ira Wolfe | Apr 30, 2012 | Employment Testing, Hiring Process
Last week a client asked me to be an observer in a series of job interviews. These interviews were for new positions on a new service line. The margin of error for hiring mistakes was zero to none. In other words, one wrong hire and the whole project could go up in...
by Ira Wolfe | Apr 29, 2012 | Employment Testing
You’ve likely been on the receiving end of one or more of these bad customer service excuses: “My computer is down.” “We’re short-handed” “I’m all by myself.” “The salesperson didn’t give me the...
by Ira Wolfe | Apr 26, 2012 | Hiring Process
Ask a dozen people to describe the most important characteristics and competencies of the ‘right’ or ‘best’ employee for a job and you’ll often get at least 12 different answers. Most managers agree that the right employee must be honest, reliable, and motivated;...
by Ira Wolfe | Apr 25, 2012 | Employment Testing
Your business can offer the most amazing products and launch the greatest marketing campaigns, but without good customer service skills, you’ll have a tough time bringing customers back, let alone building loyalty. Like other office skills, customer service...
by Ira Wolfe | Apr 23, 2012 | Business Values & Motivators, Employee Motivation, Employment Testing
6 Employee Motivators That Drive Employee Engagement Recruiting employees with the right skills is hard enough. But hiring job applicants without understanding their fit into your company culture is a recipe for poor employee motivation and low employee engagement. ...
