Serious Gap In Leadership Effectiveness Exists

A serious gap in leadership effectiveness exists, according to a just released survey by Aon Hewitt. While participants from the 1,328 employers nationwide found that leaders play a vital role in meeting business goals (56 percent), meeting profitability targets (56...

The Biggest Customer Service Lie Ever Told

I knew it was bad.  I feel it nearly every time I walk into a store, visit a restaurant, or call for technical support. Customer service is horrible despite businesses reminding me “that your call (or visit) is very important to us.”  What B.S. that is. Apparently I’m...