by Ira Wolfe | Nov 22, 2010 | Hiring Process
No doubt we will continue to be regaled with tales of good and bad customer service experiences from the passengers on the ill fated Carnival Cruise ship Splendor. For those of you who might not know, this 113,000 ton floating city lost power one day out of port last...
by Ira Wolfe | Nov 8, 2010 | Employment Testing
Until the time comes when managers can hit the add and remove “personality traits” button and re-program a poor performing employee, organizations must evaluate the whole person- hardware and software – before they hire or promote him or her. I recently hired a...
by Ira Wolfe | Nov 6, 2010 | Employee Performance Management, Leadership
A recent study by i4cp revealed that 32 percent of high-performing organizations with 1,000 or more workers said they have emotional intelligence initiatives. This compares with just 19 percent for low performers. This isn’t proof that emotionally intelligent...
by Ira Wolfe | Nov 2, 2010 | Employee Performance Management
Evaluating employee performance is an ongoing process. It involves frequent meetings in which employees and supervisors clarify job expectations, set specific goals, and have opportunities to give each other feedback. For this process to go smoothly, supervisors must...
